These Terms of Service ("Terms") are a binding agreement between you and Kairos Digital Labs LLC ("EWIG", "we", "us", "our") governing your access to and use of the EWIG mobile app, the website at ewig.ai, and all related features and services (together, the "Service"). They also serve as the end-user license agreement (EULA) for the EWIG app.

Please read these Terms carefully. By creating an account, or by accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Section 15 contains a limitation of liability, and Section 17 explains the governing law and how disputes are resolved. Please read them carefully.

By registering for, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and any policies referenced in them. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and "you" refers to both you and the organisation.

You must be at least 13 years old to use the Service, or older if the law where you live sets a higher minimum age for using online services without a parent's consent. If you are under 18, you may use the Service only with the permission of a parent or legal guardian, who agrees to these Terms for you. Some features are for adults only: you must be at least 18 to use Solo Connect, which connects you with other users and can lead to meeting in person, and to book or host activities. By using the Service you represent and warrant that you meet these age requirements, that you (or your parent or guardian) have the legal capacity to enter into these Terms, and that you are not barred from using the Service under any applicable law. We may restrict features on, suspend or terminate any account we believe does not meet these requirements.

3.1 Registration. You must provide accurate, current, and complete information when you create an account and keep it up to date.

3.2 Security. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at support@ewig.ai if you suspect unauthorised use.

3.3 One person, one account. Accounts are personal to you. You may not share your account, transfer it, or let anyone else use it, and you may not create an account using another person’s identity.

3.4 Identity verification. To use certain features (including hosting and Solo Connect), you must complete identity verification through Stripe Identity. You agree to provide accurate identity information. We may refuse, suspend, or revoke access to those features if verification fails or if we reasonably suspect fraud or misuse.

EWIG lets you create trips from your photos, share stories and posts, follow and message other travelers, use AI-assisted trip planning, book and host activities and group trips through the marketplace, connect with other travelers through Solo Connect, and order printed photo books. We may add, change, or remove features at any time.

5.1 EWIG is an intermediary, not the organiser. The marketplace lets hosts offer activities and group trips and lets travelers book them. Hosts are independent third parties. EWIG is a venue and technology platform that connects hosts and travelers; EWIG is not the organiser, operator, tour operator, travel agent, or provider of any activity or trip, is not a party to the contract between a host and a traveler, and does not own, control, supervise, or endorse any listing. The contract for any activity or trip is directly between the host and the traveler.

5.2 Host obligations. If you host, you are solely responsible for: describing your activity accurately and completely; setting fair prices, availability, and cancellation terms; holding all licenses, permits, insurance, and qualifications required by law; complying with all applicable laws (including health, safety, tax, and consumer-protection laws); and delivering the activity as described. You represent and warrant that you will do so. You are responsible for your own taxes.

5.3 Traveler responsibilities. If you book, you are responsible for reading the listing and its terms, arriving prepared and on time, meeting any requirements the host sets, and behaving lawfully and respectfully. Bookings are subject to the host’s cancellation and refund terms shown at the time of booking.

5.4 Payments (Stripe). Payments are processed by Stripe, and host payouts are made through Stripe Connect. By booking or hosting, you agree to Stripe’s applicable terms. We do not store your full payment card details. You authorise us and Stripe to charge your selected payment method for the amounts shown at checkout, including any applicable service fees and taxes. Hosts authorise payouts to be made through their connected Stripe account.

5.5 Fees. We may charge service fees, which will be disclosed before you complete a transaction. Except as required by law or a host’s stated policy, fees are non-refundable.

5.6 Disputes between users. Any dispute about an activity or trip is between the host and the traveler. We are not obliged to mediate, but we may, at our discretion, help facilitate a resolution. Chargebacks and payment disputes are handled through Stripe and the relevant card networks.

6.1 What Solo Connect is. Solo Connect helps solo travelers discover and connect with other users, and may lead to communicating with and meeting other people in person. The people you meet are not EWIG’s employees or agents; they are other users.

6.2 EWIG does not vet or supervise users. Identity verification through Stripe Identity confirms certain information but is not a criminal-background check, a guarantee of anyone’s identity, character, intentions, or safety, or a substitute for your own judgement. We do not conduct background checks on users, do not endorse any user, and do not supervise, direct, or control interactions or meetings between users.

6.3 Assumption of risk. Meeting people you do not know, whether online or in person, carries inherent risks — including the risk of dishonesty, misrepresentation, harassment, theft, injury, or other harm. You use Solo Connect and meet other users entirely at your own risk. To the fullest extent permitted by law, you assume all risks associated with communicating with and meeting other users, and EWIG is not responsible or liable for the conduct of any user, whether online or offline.

6.4 Safety practices. You are responsible for your own safety. We strongly encourage you to: meet in public places; tell a friend or family member your plans; not share sensitive personal or financial information; arrange your own transport; trust your instincts and leave if you feel unsafe; and comply with all applicable laws. If you are in immediate danger, contact your local emergency services.

6.5 Reporting and blocking. EWIG has zero tolerance for objectionable content and abusive users. You can report any profile, story or conversation from its ••• menu, block anyone (their content is hidden from you and neither of you can message the other), and email support@ewig.ai. We review reports within 24 hours and remove content or accounts that break these Terms.

7.1 Your content. "User Content" means anything you upload, post, or share through the Service, including photos, videos, stories, posts, listings, reviews, and messages. You keep all ownership rights in your User Content.

7.2 License to EWIG. You grant EWIG a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, adapt, publish, translate, distribute, and display your User Content solely for the purpose of operating, providing, improving, and promoting the Service (for example, to display your posts, build your trips, fulfil photo book orders, and show listings). This license ends when you delete the relevant User Content or your account, except: (a) where the content has been shared with others who have not deleted it; (b) for content used in a completed transaction (such as a printed photo book); and (c) for reasonable backup copies retained for a limited period.

7.3 Your responsibility and warranty. You are solely responsible for your User Content. You represent and warrant that you own or have the necessary rights to your User Content and that it does not infringe anyone’s rights or violate any law or these Terms.

7.4 Feedback. If you send us suggestions or feedback, you grant us an unrestricted, royalty-free right to use it without obligation to you.

7.5 Content moderation. We may, but are not obliged to, review, moderate, remove, or restrict User Content that we believe violates these Terms or the law, or that we consider harmful, without notice.

You agree not to, and not to allow anyone else to:

We may investigate and take appropriate action, including removing content, suspending or terminating accounts, and reporting to authorities.

Face Detection is on by default. By accepting these Terms and our Privacy Policy, you consent to (and give your written release for) EWIG creating face templates from the faces in your trip photos, solely to group photos of the same person within your own trips, as described in Section 8A of our Privacy Policy (including how long this data is kept and how it is destroyed). You can turn it off for any trip with the "Faces" switch on that trip, or for all trips in Settings; turning it off permanently deletes the related face data.

You are responsible for the photos you add and for having any permission required by law to use this feature on photos of other people. EWIG does not use face data to identify people outside your own trips and never sells it.

Some EWIG features cost us money every time they are used: the 3D globe, AI trip planning and story writing, place and tour search, and translations. To keep EWIG free and working well for everyone, each account has daily limits on these features, set well above normal use. Visitors who are not signed in can view a small number of 3D globe scenes per day.

If you reach a limit, that feature pauses until the next day, or for an hour if the activity looks automated. The rest of EWIG keeps working, and the globe shows satellite imagery instead of 3D.

Using EWIG far beyond normal limits may lead to automatic suspension of your account for 24 hours. This includes repeatedly hitting limits across several features, or using scripts, bots or multiple accounts to get around them. Repeated cases may lead to suspension until we review your account. You will receive an email explaining why. You can appeal at ewig.ai/appeal or by replying to that email, and a person on our team reviews every appeal.

We may adjust these limits at any time to protect the Service.

9.1 Fulfilment. Printed photo books are produced and shipped by our print-on-demand partner, Lulu. When you order a photo book, you authorise us to share the necessary information (your shipping name and address and the photos you select) with Lulu to fulfil your order.

9.2 Your content, your responsibility. You are responsible for the content you include in a photo book and represent that you have the rights to print and distribute it.

9.3 Orders. Prices, shipping estimates, and any applicable taxes are shown at checkout. Because photo books are custom, made-to-order items, they are generally non-refundable except where the product is defective or damaged, or where the law requires a refund (see Section 11). Contact support@ewig.ai about a defective or damaged order.

10.1 Paid plans. Some features (including Solo Connect) require a paid subscription. Pricing, features, and the billing period are shown before you subscribe.

10.2 Purchases through the app stores. Subscriptions purchased in the app are processed through the Apple App Store or Google Play and managed with the help of RevenueCat. Those purchases are also subject to the applicable app-store terms, and the app store — not EWIG — is the merchant of record for in-app purchases.

10.3 Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current price, and your payment method (or app-store account) is charged for each renewal, unless you cancel before the renewal date.

10.4 Cancellation. You can cancel at any time through your Apple App Store or Google Play subscription settings (for app-store purchases), or as otherwise described in the app. Cancellation takes effect at the end of the current billing period; you keep access until then. Deleting the app does not cancel a subscription.

10.5 Price changes. We may change subscription prices. We will give notice as required by law and by the app stores, and changes apply from your next billing period. If you do not agree, you may cancel before the change takes effect.

10.6 Free trials and promotions. If we offer a free trial or promotion, it may be subject to additional terms disclosed at the time. Unless you cancel before the trial ends, it will convert to a paid subscription.

11.1 In-app purchases. Refunds for subscriptions and other in-app purchases are handled by the app store through which you purchased, under that store’s refund policy. We generally cannot issue refunds for app-store purchases directly.

11.2 Marketplace bookings. Refunds for activities and trips are governed by the host’s cancellation and refund policy shown at booking, and are processed through Stripe.

11.3 Photo books. See Section 9.3.

11.4 Statutory rights. Nothing in these Terms limits any non-waivable refund or cancellation rights you have under the consumer-protection laws of your country or state.

12.1 Our rights. The Service, including its software, design, text, graphics, logos, and the "EWIG" name and marks, is owned by EWIG or its licensors and is protected by intellectual-property laws. Except for the limited license below, we grant you no rights in it.

12.2 License to you. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download and use the app and access the Service for your own personal, non-commercial use (other than hosting, which is permitted through the marketplace). You may not copy, modify, distribute, sell, or lease any part of the Service, except as these Terms allow.

12.3 Copyright complaints. If you believe content on the Service infringes your copyright, contact us at support@ewig.ai with enough detail to identify the work and the allegedly infringing material. We may remove infringing content and terminate repeat infringers.

The Service relies on and links to third-party services, including Stripe, Apple, Google, RevenueCat, Lulu, and others. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and their inclusion is not an endorsement.

14.1 "As is". To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

14.2 No guarantee. We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, that any content (including AI-generated suggestions) is accurate, complete, or reliable, or that any listing, host, activity, trip, or other user meets your expectations.

14.3 Users and hosts. We make no warranty about, and are not responsible for, the conduct, listings, activities, or trips of any user or host, or for any interaction or meeting between users (see Sections 5 and 6).

14.4 Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

15.1 To the fullest extent permitted by law, EWIG and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service, any interaction or meeting with another user or host, or any content, even if we have been advised of the possibility of such damages.

15.2 To the fullest extent permitted by law, EWIG’s total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts you paid to EWIG in the twelve (12) months before the event giving rise to the claim, or (b) USD 100.

15.3 Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, for death or personal injury caused by negligence, or for fraud).

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless EWIG and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your activities as a host or traveler, including any activity, trip, or meeting; (d) your violation of these Terms or any law; or (e) your violation of the rights of any third party.

17.1 Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules.

17.2 Venue. Subject to any non-waivable rights you have under local law, you and EWIG agree that the courts located in the State of Delaware, USA have exclusive jurisdiction over any dispute that is not otherwise resolved.

17.3 Informal resolution. Before starting any formal proceeding, please contact us at support@ewig.ai so we can try to resolve the matter informally. We will try to do the same.

17.4 Consumer rights. If you are a consumer, nothing in this Section deprives you of the protection of the mandatory consumer-protection laws of the country or state where you live, including your right to bring proceedings there.

18.1 By you. You may stop using the Service and delete your account at any time (Settings → Delete My Account).

18.2 By us. We may suspend or terminate your access to all or part of the Service at any time, with or without notice, if you violate these Terms or the law, if we reasonably believe your conduct may harm EWIG or others, or as needed to comply with law or protect the Service.

18.3 Effect. On termination, your license to use the Service ends. Sections that by their nature should survive — including content licenses granted for completed transactions, disclaimers, limitation of liability, indemnification, and governing law — survive termination. Termination does not entitle you to a refund except as required by law or a stated policy, and does not relieve you of amounts already owed.

We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, give reasonable notice (in-app or by email). Your continued use of the Service after the changes take effect means you accept the updated Terms. If you do not agree, stop using the Service and delete your account.

20.1 Entire agreement. These Terms and the documents they reference (including the Privacy Policy) are the entire agreement between you and EWIG about the Service and supersede any prior agreement on that subject.

20.2 Severability. If any provision is found unenforceable, the rest remains in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

20.3 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

20.4 Assignment. You may not assign these Terms without our consent. We may assign them, for example in connection with a merger, acquisition, or sale of assets.

20.5 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

20.6 Contact. Questions about these Terms? Contact us at support@ewig.ai or by mail to Kairos Digital Labs LLC, c/o Northwest Registered Agent LLC, 522 W Riverside Ave Ste N, Spokane, WA 99201, USA.